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Delivery & Returns

Delivery & Returns

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Delivery policy

We aim to despatch most orders within 24 hours of receipt of payment (same day if we receive your order and payment before 14:00h (2pm)) as most items are in stock, but please allow 2-14 days for delivery, especially if located overseas. Your order will be acknowledged prior to despatch, after which you will receive the Tracking Code for your Goods In Transit, where applicable. Delivery is according to your instructions that you choose at the checkout. We take no responsibility for delays or non-delivery, if the address or postcode supplied (that you enter) is not correct.

If delivery is by courier, this will be during business hours Monday to Friday and goods will require a signature.

Late Delivery

If your goods have not been received within 14 days of purchase, please contact us and we will track your shipment. Please note that 14 days have to lapse before we can file a loss - this is due to Royal Mail policy.

BFPO Addresses

We deliver to all BFPO (British Forces Post Office) addresses which are treated as UK Domestic, but those in non-EU BFPO locations may incur local duty or taxes, payable by the customer upon collection.

Overseas Delivery (non EU) - If you are unsure about which shipping method to use please e-mail for details of options. Local taxes if incurred are the responsibility of the Purchaser.

 

 

Return Policy

It is important to us that you are satisfied with your purchase and offer a 30 day, from date of purchase, return policy on all new, sealed and undamaged items excluding liquids and cartridges.  Your options for these returns are:

  • To exchange your goods for products to the same value; you may return your purchase by registered mail or courier service (to ensure deliver) at your expense.  It is the buyer’s responsibility to make sure that the item(s) are correctly packed and arrive in, as new, condition.
  • For a full refund you may return your purchase by registered mail or courier service (to ensure deliver) at your expense.  It is the buyer’s responsibility to make sure that the item(s) are correctly packed and arrive in, as new, condition.

ty or incorrect items received?

Ensure that the items that you are returning are in all the original packaging, and if you have used them ensure that you have cleaned them. If we have to clean items that you return, we will charge a fee, we will also charge a fee for used non-returnable items; the restocking fee may also include items that we have to replace due to mishandling. 

 

Please use the Returns Form to inform us about what you wish to return.

You MUST include your Name and Order Number (O-xxxxx) for us to be able to process returns and/or replacements.